Secretarial Development Training:  

 

 

Synopsis:

The aim of this secretary/pa training programme is to provide PA’s and Secretaries with a linked and tailored training solution to suit the needs of the organisation, your job roles and your development needs.

The training programme has been created around your job role as a PA or Secretary. The course has been split in to 2 areas – knowledge and practical skills.

Pre-Requisites:

None

Course Outline:

During the course you will develop a learning based action plan to take back to your workplace ensuring that you can put the learning in to action as soon as you are back at your desk. The knowledge and practical skills you will learn include:

  • Planning & Organisation
  • Management Skills
  • Communication Skills
  • Meetings and Presentations
  • Departmental Improvement Suggestions

Course Content:

During this secretarial and pa course you will develop your skills in the following topics:

Day 1 -

Planning & Organisation

  • Time management skills
  • Using a time management matrix
  • Planning & prioritising workloads
  • Managing workloads to meet time lines
  • Eliminating time wasters
  • Setting SMART objectives
  • Motivate yourself to use time creatively and productively

Management Skills

  • Managing self and others
  • Effective delegation
  • Performance management
  • Building relationships
  • Managing day to day situations
  • Action plans based around planning, organising and management skills

Day 2 -

Communication Skills

  • Spoken communication – overview of telephone, face to face, body language, tone & words
  • Written communication – overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills

  • Being assertive and not aggressive in the workplace
  • Saying no assertively
  • Understanding assertiveness

Meetings

  • Meeting preparation
  • Overview of successful minute taking
  • Preparing and delivering presentations
  • Action plans linked to communication, assertiveness and meetings

Departmental Improvement Suggestions

  • Facilitated session (open floor/round table discussion)

Learning Outcomes;

There are hundreds of tools that can help your staff manage their time and work more effectively, and this course will help your business find a way that’s right for your staff. The techniques they learn will help them free up time for the most critical tasks.

Duration:

2 Days

No of Delegates – The Total Number of delegates that can sit this is course is a maximum of 12 to uphold the quality of our training and to ensure the course is properly embedded to achieve the companies /  individual goals.

Prices – £849 (ex VAT)  Per day for up to 12 delegates trained onsite

(An additional charge for travel will be applied at 40p per mile from Sequence HQ to your premises)