Discipline and Grievance Training:  




This course is for managers and team leaders requiring a suite of ethical and time efficient management skills and a structured approach for dealing with all disciplinary issues and allegations of improper conduct.

It is a fact of life that poor performance, outright breaching of codes of conduct or even criminal acts by staff will be exposed when managers are least expecting them. This course offers the industry leading solution so incidents don't become drawn out and impact on team performance.


None – delegates may benefit from bringing copies of their own organisations policies on managing performance and discipline/conduct with them to this discipline & grievance training course.

Course Outline:

Introduction and Welcome

  • Scene Setting and background – Why formal policies on these issues exist, and the benefits of having them
  • Overview of legislation on these issues, including legal requirements for following organisational policies and processes
  • Skills and Qualities needed to manage these processes effectively, including a personal audit of own skills levels
  • Resolving problems informally – when might this be appropriate, and how to give constructive, effective feedback to staff
  • Conduct and Capability – The differences, and the processes used to manage each issue
  • Managing Grievances and Appeals – Key Requirements of the Processes
  • Conducting the Investigation Thoroughly and Impartially
  • Managing Performance Effectively – How to avoid accusations of Bullying
  • How to Handle Objections or Rebuttals from staff
  • Personal Action Planning Course Evaluation and Close

Course Content:

Choosing the right questions

- Dealing with witnesses and those who make allegations

- How to successfully probe, record and check intelligence streams.

  • Do all complainants and witnesses tell the truth? 
  • Planning an interview
  • Managing a face-to-face interview
  • Discover potential threats to your business or organisation in advance
  • Decision making - how to effectively make that all important decision and be confident of all future tests, including scrutiny at an Employment Tribunal.

- Handle people correctly during this challenging process and be prepared for a rush of valuable information!

Decision making

  • How to effectively make that all important decision and be confident of all future tests, including scrutiny at an Employment Tribunal

Learning Outcomes: 

 By the end of this Discipline and Grievance training course, delegates will be able to:

  • Describe the key features of their organisations process and policies on conduct, capability, discipline, grievances and appeals
  • List the key skills and qualities that a manager needs to employ when dealing with these issues
  • Explain the legal background to these issues, and the reasons why processes and policies need to be followed
  • Give effective and constructive feedback on performance and conduct, and deal with minor issues informally
  • List the key issues which managers need to consider while conducting the investigation into performance or discipline cases, to ensure that problems are investigated thoroughly and objectively
  • Deal effectively with problems and objections which they may experience when managing conduct or capability
  • Produce an action plan for transferring the learning from the course back into the workplace

Duration: 1 Day

No of Delegates: – The Total Number of delegates that can sit this is course is a maximum of 12 to uphold the quality of our training and to ensure the course is properly embedded to achieve the companies / individual goals. 

Prices –£849 (ex VAT) Per day for up to 12 delegates trained onsite

(An additional charge for travel will be applied at 40p per mile from Sequence HQ to your premises)