Telesales & Cold Calling Training Course:  




A natural sales ability together with stacks of enthusiasm is useless unless channelled in the right direction. This course teaches new sales people tried and tested techniques providing solid sales strategies for different situations. It also delivers support and guidance for current salespeople who are looking for more structure and immediately useful tools and techniques.


No pre course is required for this telesales / cold calling training; the course will be tailored to your organisation

Course Outline:

A foundation course for those new to sales or who have experience but no formal training in selling.

Course Content:

Creating the right image over the telephone

  • Understanding how customers form their impression
  • First and lasting impressions – getting it right!
  • Handling the key stages of the prospecting call -
  • Sounding professional and confident;
  • What not to say – avoiding the image-wreckers

The prospecting process

  • Create a targeted telephone list;
  • Set a goal and outline your call;
  • Locate the decision maker;
  • Introduce yourself and get to the point;
  • Give a benefit statement;
  • Accomplish your goal

The sales process

  • 7 Steps to the sale
  • Using your tone, body language and words to gain the sales
  • Questioning Skills – who, what, where, when, why, how to help control the call
  • Listening Skills

Review and close

Learning Outcomes: 

By the end of this course you will be able to:

  • Create the right impression of yourself and your company
  • Get the most out of every call by setting clear call objectives, communicating confidently and developing the right mental approach to prospecting by telephone
  • Overcome the obstacles to help you get through to the right person each time
  • Handle sales calls in a structured way, project professionalism in words and voice, and speak with clarity
  • Understand the steps to a sale
  • Ask the right questions, LISTEN, and identify buying opportunities effectively
  • Close calls by arranging ongoing action, completing the sale

 1 Day

No of Delegates: – The Total Number of delegates that can sit this is course is a maximum of 12 to uphold the quality of our training and to ensure the course is properly embedded to achieve the companies / individual goals. 

Prices –£849 (ex VAT) Per day for up to 12 delegates trained onsite

(An additional charge for travel will be applied at 40p per mile from Sequence HQ to your premises)