Intermediate Management Training:  

 

 

Synopsis;
Delivered over 4 days, this Intermediate Management Training Programme will enhance your skills and understanding of your role, your responsibilities and the required behaviours to be successful at managing and leading people and teams.

Aims and Objectives:
During the session you will receive questionnaires and set action plans to both embed and prove what you have learnt. The aim being that the delegates have a complete management tool kit for your return to the workplace.

Pre-Course Work:
No pre course is required for this Intermediate Management Training Programme, you will need to have completed our new supervisor course prior to attending or have been working in a management position already.

Course Outline:
The management training programme is split in to 4 modules, the content for each module is as follows:

Module 1 – Communication Skills

  • Understand the communication process and identify effective techniques
  • Provide solutions to removing barriers to effective communication
  • Know which communication media is most effective – written, verbal etc.
  • Recognise the impact personal bias has on communication
  • Demonstrate questioning & listening skills
  • Gain a greater awareness of how behaviour affects communication
  • Understand how to give and/or seek guidance with both staff and management

Module 2 – Performance Management

  • Understand the responsibilities of the appraiser and appraisee
  • Create agreed individual & team objectives
  • Produce acceptable evidence of performance
  • Accept how positive and constructive feedback can help self development
  • Develop individual training plans & provide support
  • Understand the implications of appraisal during probationary periods
  • Understand the importance of using non-directive coaching techniques
  • Recognise the importance of dealing with periods of sickness
  • Recognise the importance of dealing with instances of misconduct

Module 3 – Personal Effectiveness

  • Recognise the need for personal consistency and continuous improvement
  • Gain a greater self awareness of own behaviours and effectiveness
  • Recognise how standards are set and maintained
  • Understand how time management issues can be better dealt with
  • Be able to identify what is important or urgent and how to prioritise work
  • Know how to delegate correctly and effectively
  • Know how to identify assertive behavior in themselves and others.
  • Be able to deal with those who do not act assertively.

Module 4 – Team Working & Individual Development

  • Understand how teams evolve and how dynamics and culture are formed
  • Know how to use the right intervention for a given situation
  • Understand own management style and when leadership is required
  • Understand the impact change has on a team & its individuals
  • Recognise techniques of dealing with change and implementation
  • Identify the relationships with internal & external customers
  • Recognise what good customer service looks & feels like
  • Know how to produce and agree a team development plan

During the course our trainer will assess your performance in group and practical tasks.

Our delivery style will be engaging, interactive and challenging with plenty of opportunity for you to enjoy your learning experience.

Learning Outcomes;
By the end of this management training, we expect you to have gained experience, knowledge and skills in the following: 

  • Understanding your role and responsibilities as a manager / supervisor or team leader
  • How to develop your teams & individuals
  • How to set work objectives and monitor performance
  • How to prioritise your workloads
  • How to give constructive feedback and motivate others
  • What delegation is and how to provide support and motivation
  • Communicate effectively and influence others
  • How to be assertive and deal with other peoples’ behaviour
  • Know your own behavioural skills and attitude towards managing

Duration:
4 Days

No of Delegates; – The Total Number of delegates that can sit this is course is a maximum of 12 to uphold the quality of our training and to ensure the course is properly embedded to achieve the companies /  individual goals. 

Prices£849 (ex VAT)  Per day for up to 12 delegates trained onsite

(An additional charge for travel will be applied at 40p per mile from Sequence HQ to your premesis)

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